Product Support
- Reporting Bugs
You can
report bugs. Please clearly describes the problem.
- Problems with eSellerate file download
You can download the latest version of deliVRator 2.8 in various formats:
- Unlocking Protected Movies
deliVRator does not allow saving of protected movies unless a valid unlock code is supplied
Email VRTools with the Challenge code and a good reason for your need to modify the movie.
- Challenge code "No Save" for NoSave protected movies:
VRTools replies with a method for generating the response code.
- Challenge code "NNNN-NNNN" format, for Movie Security Manager protected movies:
VRTools forwards your request to the author of the movie.
The author may choose to grant or deny permission to unlock the movie.
The author will directly contact you to grant permission by supplying the response code.
You can expect that the author will require good reasons for your need to modify his/her movies!
Sales Support
- Pre Sale Information
- Sales Discounts
VRTools offers discount pricing on software orders
- A volume discount is applied automatically during the order process
- Academic discount (conditions apply)
proof of current student or academic staff status required
Request a discount by
email
- Upgrade discount
See Upgrade Support for complete information
- General Sales Enquiries - Sales
assistance and
enquiries
- Sales Transaction Problems
- Problems during purchase -
eSellerate support can resolve problems during online registration
- After-Purchase Service
- Lost Serial Number -
You can retrieve your serial number, entering the e-mail address you used to make the purchase. A history of all of your eSellerate purchases, including serial numbers, will be mailed to you.
Upgrade Support
- Free updates
- deliVRator v2.8 is a free update for registered users of version 1.2.3 and above
- To update from v1.2.3, either
- Open the application Preferences. On the Registration tab, click Check For Update
- OR download the trial version of version 2.5
- To update from v2.0, either
- Choose the Check For Update command in the deliVRator menu
- OR open the application Preferences. On the Registration tab, click Check For Update
- OR download the trial version of version 2.5
- Paid upgrades
Registered users of the earliest version 1.02 (NOT Carbonized) are eligible for a product discount
Request an upgrade discount by
email
Product Documentation
- deliVRator v1.2 Manual (HTML)
This package, it is included in the deliVRator 1.2 download
Download [800K]
- deliVRator v1.1 Manual (PDF)
A useful reference, describing the older version of deliVRator
Download [1MB]
Prerelease Beta Software
From time to time VRTools makes available unreleased beta software still in development.
WARNING beta software is not qualified and does not have the stability of released products and should be used with care.
Please read the included documentation for details of bug fixes.
Consulting Services
VRTools provides consulting and contract development services.
Leverage our ten years experience in QuickTime and Macintosh development
Contacting VRTools
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